Customer Feedback

Customer FeedbackCustomer Retention
July 25, 2017

6 Ways To Increase Customer Retention

Managing your customer retention may be the most important factor in growing your business. A Harvard Business study found that increasing retention rates by 5% can lead to increased profits by 25%-95%. With so many outlets for customers to give their feedback, both good and bad, giving customers an exceptional experience will…
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Customer FeedbackGetting Online ReviewsReviews Tips
July 29, 2015

How to Maximize the Benefits of Your Online Reviews

There is no denying the powerful benefits of online reviews. But, you are missing out on many opportunities if you are not re-purposing them to maximize those benefits. Here are the 3 easiest ways to maximize the positive benefits on online reviews: Respond to all online reviews Responding to your…
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Customer FeedbackReviews Tips
July 22, 2015

How To Respond To Positive Online Reviews

If you want to skip the above video, here are some quick tips: When responding to positive online reviews, you should highlight what makes your business special. For example a service based business responding to a positive review might say: "We're glad you enjoyed our fast response time. Our company makes quick…
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Customer Feedback
July 8, 2015

4 Benefits of Customer Feedback

Customer feedback is gold in any industry or business that has or wants customers. Customer feedback can tell you exactly what your customers like, what they do not like, and what they want. The key to marketing and sales is knowing your customers, and customer feedback gives you that knowledge on a silver…
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